Received my al619 today, and been fiddling around with it too for about two hours, but got it working. Latest version of pc-suite is at http://www.autel.us/updates/upautel.htm You will need to create an account and register at http://www.auteltech.com before you can update anything. The user manual tries to describe the procedure at p59, but in reality the procedure differs somewhat.

yes, first step, you have to register first in our website. then you can create a user name and password, at last, you can use your PC suit to update your AL619..... PLEASE DONT TRY TO UPDATE IN OUR WEBSITE! USE THE PC SUIT!